Sales Support Officer

Who are we?
NX Filtration's mission is to make clean water available to everyone, while respecting the environment. We do this by developing and manufacturing advanced hollow fibre membranes, in our recently opened head office in Hengelo. Applied in the water treatment industry and the Food and Beverages sector, our membranes filter out the smallest contaminants from water such as nanoplastics, organic substances, dyes, medicine residues, bacteria and viruses. Our products make water treatment processes more effective and efficient, and provide opportunities to maximise water reuse. In short, NX has an important and relevant role to play in the water transition as water availability and quality are under pressure.

NX is growing rapidly and is therefore looking for a Sales Support Officer to join our team.

How can you contribute?

Are you ready to be the driving force behind our global Sales team’s success? As a Sales Support Officer, you play a crucial, enabling role by coordinating and optimizing sales efforts across our international markets. Think of yourself as the essential link that connects our sales teams to seamless operations, helping to transform opportunities into tangible business results.

Your responsibilities include providing indispensable administrative and operational support to ensure that our sales team operates efficiently and effectively. From managing critical data, maintaining CRM and ERP systems, to reporting and assisting with lead management and forecasting—you help pave the way for smoother sales processes. Your proactive involvement in customer engagement, complaint resolution, and sales activity coordination is key to improving customer satisfaction and driving business growth.

In this dynamic role, you’ll thrive on managing multiple priorities, confidently setting the pace in a fast-moving environment. You’ll collaborate with colleagues from around the world, so feeling comfortable in an international, technical setting is essential. A strong command of English, both spoken and written, will ensure you communicate effectively and contribute to our global success.

Your duties and responsibilities are:

• Prepare and deliver weekly sales reports to track performance and trends.
• Manage and maintain customer master data, ensuring accuracy and completeness.
• Improve data quality for transactional data, including regular reporting and analysis.
• Keep CRM and ERP systems up to date, ensuring smooth operations.
• Provide sales support, including preparing and distributing relevant documentation in every stage of the sales process.
• Enhance operational efficiency, customer satisfaction, and automation processes.
• Manage lead allocation, progress monitoring, and follow-up activities.
• Oversee installed base management in Salesforce, with proactive outreach to customers for replenishment.
• Conduct sales forecasting to assist in strategic planning and decision-making.
• Coordinate pilot fleet management in collaboration with ASE and logistics department.
• Ensure customers complaints are managed correct and in time.

Who are you?

• BSc degree in business or commercial field
• Command of the Dutch and English languages in both word and writing
• 2-4 jaar experience working with international customers
• A team player with a customer focused approach
• You possess analytical skills and have a continuous improvement mindset
• You have a natural talent for planning and organizing
• Highly committed, accurate and showing ownership and perseverance
• Preferably experience with Salesforce and Exact, or a quick learner

What do we offer?

Working at NX Filtration offers you the opportunity to make an important contribution to the further professionalisation and growth of NX Filtration together with a driven and enthusiastic team. You will work in an open and informal atmosphere where the lines of communication are very short and your own input is encouraged. An independent position within a fast-growing, dynamic organisation in an international environment where you will have every opportunity to grow as a person but also in your career ambitions. It goes without saying that we reward you excellently.

Interested?

Apply quickly via our website! Do you want more information about the position and organisation first?

Then email HR@nxfiltration.com